At Vnex, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of information we collect from our website visitors, how we use that information, and the steps we take to ensure its protection.
1. Information We Collect
We may collect personal and non-personal information from you in several ways, including:
- Personal Information:
When you fill out a contact form, request a free consultation, or communicate with us via email, we collect personal information such as your name, email address, phone number, and any details you provide in your message. - Non-Personal Information:
We may also collect non-personal information, such as browser type, operating system, referring URLs, and general location data (such as city or country) through cookies and other tracking technologies.
2. How We Use Your Information
The information we collect is used for the following purposes:
- To provide our services:
We use your personal information to respond to your inquiries, provide consultations, and deliver services as requested. - To improve our website and services:
We may use non-personal information to analyze trends, track user engagement, and improve the overall experience on our website. - To communicate with you:
If you provide us with your email address, we may send you updates, offers, or other relevant information. You can opt out of these communications at any time. - To comply with legal obligations:
We may be required to process your personal information to comply with applicable laws or legal requests.
3. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve the overall functionality of our site. Cookies are small data files stored on your device that help us track your interactions with the website.
- Types of Cookies We Use:
- Essential Cookies: Necessary for the basic functionality of the website.
- Analytics Cookies: Help us understand how visitors use our site, enabling us to improve user experience.
You can control cookie preferences in your browser settings. Disabling cookies may impact the functionality of our website.
4. Sharing Your Information
We respect your privacy and will not share your personal information with third parties except in the following situations:
- Service Providers:
We may share your data with trusted third-party service providers who assist us in operating our website or delivering services to you (e.g., hosting providers, email service providers). These third parties are obligated to keep your information confidential and only use it for the specific services they provide to us. - Legal Requirements:
We may disclose your information if required to do so by law or if we believe such action is necessary to comply with legal obligations or protect the rights and safety of Vnex or others.
5. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
- SSL Encryption:
We use SSL (Secure Sockets Layer) technology to encrypt data transmitted between our website and your browser, ensuring your personal information is protected.
6. Your Rights and Choices
Depending on your location, you may have certain rights under applicable privacy laws regarding your personal information. These may include:
- Right to Access:
You can request a copy of the personal information we hold about you. - Right to Correction:
You have the right to request that we correct any inaccuracies in your personal information. - Right to Deletion:
You may request that we delete your personal information, subject to certain legal obligations. - Right to Opt-Out:
You can opt out of receiving communications from us by following the unsubscribe instructions in the emails we send or by contacting us directly.
To exercise any of these rights, please contact us at support@vnex.my.
7. Third-Party Links
Our website may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices of these sites. We encourage you to read the privacy policies of any third-party websites you visit.
8. Children’s Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete it as soon as possible.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Email: support@vnex.com